Atmosphere: A comfortable, modern/contemporary design. In the rare occasion that one has to wait for a few minutes – guests can enjoy a bottle of spring water and a chocolate in our lounge.

Staff: All of our employees are certified on-location in our Lincoln studio. Even experienced Threaders complete a six week certification program in techniques and guest service.

Customer service: Gurbaksh refers to her customers as “guests”. While keeping service professional, the interaction needs to be a relationship.

Gurbaksh believes spending a few extra minutes getting to know her guests, and giving them complete attention. Listening to them. Gurbaksh says: “We must accept feedback as a valuable gift. We want to earn their next visit”.